Terms & Conditions

Please read these Terms of Use (“Terms”) carefully before using the www.msq.health website (the “Service”) operated by MSQ Health, part of the SEQURE Group (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the Terms then you may not access the Service.

These Terms do not govern the provision of clinical services, appointments, or treatments by MSQ Health. Separate terms and consent documentation apply to all clinical services, which will be provided to you prior to any appointment or treatment.

You agree to use the MSQ Health website only for lawful purposes and in a manner consistent with all applicable New Zealand laws and regulations.

You must not use the Service:

• In any way that violates any applicable local, national, or international law or regulation
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material
• To impersonate or attempt to impersonate MSQ Health, an MSQ Health employee, another user, or any other person or entity
• To engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Service, or which may harm MSQ Health or users of the Service
• In any way that could damage, disable, overburden, or impair the Service or interfere with any other party’s use of the Service
• To attempt to gain unauthorised access to any part of the Service or any system or network connected to the Service

MSQ Health reserves the right to terminate or restrict your access to the Service at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users of the Service, MSQ Health, third parties, or for any other reason.

The information provided on the MSQ Health website is not a substitute for professional medical advice, examination, diagnosis, or treatment. Never disregard professional medical advice or delay seeking it because of something you have read on this website.

If you think you may have a medical emergency, call your doctor or emergency services immediately. MSQ Health does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on the Service.

Reliance on any information provided by MSQ Health, its employees, or other visitors to the Service is solely at your own risk.

The Service and its original content, features, and functionality are and will remain the exclusive property of MSQ Health and its licensors. The Service is protected by copyright, trademark, and other laws of New Zealand and foreign countries.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of MSQ Health. This includes:

• The MSQ Health name, logo, and brand elements
• All written content, articles, and educational materials published on the website
• Images, photographs, graphics, and design elements created by or for MSQ Health
• The website’s design, layout, structure, and look and feel

You may view and print content from the Service for your own personal, non-commercial use, provided you do not modify the content and you retain all copyright and proprietary notices. Any other use requires our prior written consent.

Our Service may contain links to third-party websites or services that are not owned or controlled by MSQ Health. This may include links to health information resources, payment processors, booking systems, and other service providers.

MSQ Health has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We do not warrant the offerings of any of these entities or their websites.

You acknowledge and agree that MSQ Health shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such third-party websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit from links on our website.

Third-party services used on or integrated with this website may include, but are not limited to:

• Zoho — CRM, booking, and analytics services
• Google Fonts — typography delivery
• Payment processors — for appointment bookings
• Southern Cross Easy-Claim — insurance claim processing

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis without any warranties of any kind, whether express or implied.

To the fullest extent permitted by applicable law, MSQ Health expressly disclaims all warranties of any kind, whether express or implied, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties that the Service will be uninterrupted, timely, secure, or error-free
• Warranties as to the accuracy, reliability, or completeness of any information provided through the Service
• Warranties that defects will be corrected or that the Service is free of viruses or other harmful components

MSQ Health does not warrant that the website will be available at all times or that access will be uninterrupted. We reserve the right to withdraw or amend the Service, and any service or material we provide, at our sole discretion without notice.

To the fullest extent permitted by applicable New Zealand law, in no event shall MSQ Health, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages.

This includes, without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of (or inability to access or use) the Service
• Any conduct or content of any third party on the Service
• Any content obtained from the Service
• Unauthorised access, use, or alteration of your transmissions or content

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation. Nothing in these Terms affects any statutory rights you have under the Consumer Guarantees Act 1993 or any other applicable New Zealand consumer protection legislation.

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy, which describes how we collect, use, and share information about you when you use our Service.

We use cookies and similar tracking technologies to improve your experience on our website and to understand how visitors interact with our content. By using our site, you consent to our use of cookies in accordance with our Privacy Policy.

The types of cookies we use include:

You may control your cookie preferences through our cookie consent banner on first visit. You can also manage cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the website.

Healthcare visitor data is treated as sensitive personal information in accordance with the New Zealand Privacy Act 2020. All analytics data is stored on servers located in Australia and/or New Zealand.

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including without limitation ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service or contact us to request deletion of any account data in accordance with our Privacy Policy.

These Terms shall be governed and construed in accordance with the laws of New Zealand, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding the Service.

Any disputes arising out of or in connection with these Terms or your use of the Service shall be resolved in the courts of New Zealand. You agree to submit to the personal jurisdiction of the courts located in New Zealand for the purpose of litigating all such claims or disputes.

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will endeavour to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

We will notify you of material changes by:

• Updating the “Last updated” date at the top of this page
• Posting a notice on our website homepage
• Sending an email notification to registered users (where applicable)

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, please stop using the Service.

We encourage you to review these Terms periodically to stay informed of any updates. Your continued use of the Service following the posting of revised Terms means that you accept and agree to the changes.

For questions specifically about your health information, privacy rights, or how your personal data is handled, please refer to our Privacy Policy or contact us directly using the details above.

For complaints about clinical services, please refer to the Health and Disability Commissioner: www.hdc.org.nz