FAQs

Yes — we’re a Southern Cross Easy-Claim Provider. That means we can process your claim on the spot, so you don’t have to deal with forms or paperwork. Your insurance policy may cover part of the fee, and you’ll simply pay the difference directly to us. Quick, simple, and hassle-free.

MSQ Health currently provides: psychiatry services (including ADHD assessments), and shouldice hernia repair services.

We focus on delivering high-quality accessible healthcare to patients who need timely and affordable medical consultations and procedures.

To schedule a procedure, please contact our customer support team. We’ll guide you through the process of booking, providing information about availability and next steps.

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MSQ Health offers its services in multiple locations across New Zealand. We work with a network of private hospitals and facilities to provide care where it’s needed most.

Yes, MSQ Health work with finance providers so you can get your procedure completed safely without worrying about the bill.

Our mission is to minimise wait times for essential procedures like colonoscopy, cataract surgery, and hernia repair. While wait times can vary depending on location and demand, we prioritise timely care for all our patients. Typically we aim to deliver it within 2-6 weeks.

Payment is typically required prior to the procedure. MSQ Health will provide you with a detailed payment schedule and options, including any deposit requirements, once your appointment is confirmed.

Please inform us at least 72 hours in advance if you need to cancel or reschedule your appointment. We will do our best to accommodate your needs.

In New Zealand, young people aged 16 and over have full rights to privacy around their health care – including psychiatric care.

This means:

• Parents or guardians cannot automatically access the young person’s mental health information
• The young person must provide explicit consent for MSQ to share any diagnosis, treatment plan, or notes
• Our psychiatrists will explain these rights and support open communication between the teen and their whānau

We follow the Health Information Privacy Code to ensure every patient’s legal rights and confidentiality are respected.

Due to high demand and limited appointment availability, payment must be made in full well in advance to secure your appointment. Unpaid appointments may be reallocated to other patients.

Please note: Payment does not guarantee a particular clinical outcome. Outcomes are based on the psychiatrist’s assessment, diagnosis, and treatment planning in line with standards set by the Royal Australian and New Zealand College of Psychiatrists (RANZCP).

Refunds are processed to the original payer’s bank account and are subject to the following conditions:

• Cancellations: Full refunds are available if the appointment is cancelled at least 4 days in advance. Cancellations within 4 days are not eligible for a refund.
• Service outcome: If a desired outcome is not achieved (e.g. no prescription is issued), this does not qualify for a refund.

Our psychiatrists would ideally like to see you face to face, but when this is not possible Video Conferencing is an option.  After COVID19 lockdown, most of our psychiatrists provided their services using Video Conference facilities.  If this is used for your appointment.